FAQs

Ordering

How are your flowers sold?

By the box. Our cymbidium orchids are sold in full boxes only, and each box is priced as a whole — there are no single stems.

How many stems come in a box?

It depends on the stem length: 12 stems at 50 cm, 10 at 60 cm, 8 at 80 cm and 6 at 100 cm. Longer stems carry more blooms, so they take more room in the box. Box sizes and bloom counts are on our Packaging page.

Is there a minimum order?

One full box. If a product has a higher minimum, it's shown on its product page.

Do you offer volume discounts?

Yes. For larger or recurring orders, apply for a wholesale account or contact us for volume pricing. When a product lists volume pricing on its page, the lower price is applied automatically in your cart.

Do I need an account to order?

No. You can check out with just your name and email. An account lets you track your orders, save favorites to a wishlist and reorder in one click.

Shipping and delivery

Where do you ship?

Checkout currently ships to addresses in the United States and Guatemala. If you're somewhere else, get in touch — we'll do our best to find a way.

How much is shipping, and are taxes included?

Shipping and any applicable taxes are calculated at checkout from your delivery address, and you see the full total before you pay.

How do the flowers stay fresh in transit?

Every stem is cut at the optimal bud stage, hydrated immediately and shipped in an unbroken cold chain. Each orchid stem travels with its own water tube, so it stays hydrated all the way to you.

Freshness and care

How long do cymbidium orchids last?

Cymbidiums are among the longest-lasting cut flowers: with proper care they last 2–4 weeks, which makes them ideal for arrangements, corsages, centerpieces and bouquets.

How should I care for them when they arrive?

Unpack the box as soon as it arrives. Keep each stem in its water tube, or recut the stem and place it in a clean vase of fresh water. Keep the flowers somewhere cool, out of direct sun and away from heat and ripening fruit, and change the water every few days.

What if my flowers arrive damaged?

Every order is backed by our 7-day vase-life guarantee. If a shipment arrives in poor condition, contact us within 48 hours with a few photos and we'll make it right with a replacement or a credit.

Payment, returns and changes

How can I pay?

By credit or debit card at checkout, processed securely by Stripe. Prices are in US dollars, and an order is processed once payment goes through.

Can I return, change or cancel an order?

Because our flowers are fresh-cut and perishable, we can't accept returns once an order has shipped — our quality guarantee covers anything that arrives damaged. An order can still be changed or canceled before it enters fulfillment, so contact us as soon as you can.

Wholesale and contact

Do you sell wholesale?

Yes. Florists, decorators and event studios can apply for a wholesale account for grower-direct volume pricing and standing orders. A real person on our team reviews every application.

How can I reach you?

Email [email protected], call +502 2372 4960 (Monday to Friday, 8:00–17:00 CST) or use the form on our Contact page.