Payments

How you pay

We accept credit and debit cards at checkout. Payment is processed securely by Stripe, one of the world's largest payment providers.

All prices are in US dollars (USD). If your card is issued in another currency, your bank converts the amount and may add its own fee.

When you're charged

Your card is charged when you place your order. An order is only confirmed and prepared once the payment goes through, and you'll receive an order confirmation by email right after.

Your card details are safe

You enter your card details in Stripe's secure payment form. They go straight to Stripe over an encrypted connection and never pass through or get stored on our servers.

Taxes and shipping

Shipping and any applicable taxes are calculated at checkout from your delivery address. You see the full total, including both, before you pay.

Billing address

Your billing address can be different from your delivery address — for example, when you send flowers to an event venue or a client.

If a payment doesn't go through

Your order isn't placed and you aren't charged. Check your card details and try again, use another card, or ask your bank whether it blocked the payment. If it keeps happening, contact us.

Credits and refunds

If a shipment arrives in poor condition, our 7-day vase-life guarantee covers it: contact us within 48 hours with a few photos and we'll make it right with a replacement or a credit. An order can still be changed or canceled before it enters fulfillment — get in touch as soon as you can.

Wholesale and standing orders

Payment for wholesale accounts and recurring orders is arranged directly with our team. Apply for a wholesale account to get started.

Questions?

Email [email protected] or call +502 2372 4960, Monday to Friday, 8:00–17:00 CST.