Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of the Designer Cut Flowers website at designercutflowers.com (the "Site"), including orders placed through online checkout and our related quoting, ordering and communication tools. Designer Cut Flowers ("DCF," "we," "us," or "our") is a Guatemala-based grower and exporter of fresh cut flowers — including cymbidium orchids and complementary cut flowers and greens — supplying individual customers as well as wholesalers, florists, distributors and other business customers in Guatemala, the United States and other regional markets.

By accessing or using the Site, requesting a quote, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms, as well as any additional terms referenced here (such as a signed sales or distribution agreement, where one applies). If you do not agree with these Terms, please do not use the Site or place an order.

The Site serves two kinds of customers: individuals buying flowers through online checkout, and business customers — such as wholesalers, florists, event and design businesses, importers and distributors — buying online or through quotes and trade orders arranged with our team. You must be at least 18 years of age to place an order. If you order on behalf of a business, you represent that you are authorized to do so.

DCF reserves the right to decline service, quotes, or orders from any individual or entity at its discretion, including where information provided is incomplete or inaccurate, or where DCF is unable to verify a requesting business.

• The Site and its content (product descriptions, photographs, pricing tools, and related materials) are provided to help customers learn about DCF and request quotes or place orders.
• You agree not to misuse the Site, including by attempting to access restricted areas, disrupting Site functionality, submitting false order or account information, or using the Site for any unlawful purpose.
• If you create an account, keep your details accurate and your password to yourself, and let us know right away if you think someone else has access to it.
• DCF may update, suspend, or discontinue any part of the Site at any time without prior notice.

Because DCF's products are living, seasonal agricultural goods, the flowers, varieties, and colors available at any given time will differ from month to month. This section explains how availability works so customers can plan orders accordingly.

4.1 General product categories

• Cymbidium orchids — grown at DCF's own farms; color and stem availability shift through the year depending on the natural bloom cycle.
• Complementary cut flowers and foliage — such as bird of paradise, callas, hydrangeas, limonium and tulips, grown or sourced to round out arrangements and bouquets.
• Seasonal and specialty items — flowers offered around particular times of year or floral holidays, available only while in season.

4.2 Peak and low seasons

Cut flower availability follows natural growing cycles and demand patterns. The table below is a general guide; exact timing can vary by year, variety, and growing conditions.

4.3 What this means for your order

• Product photos, catalogs, and price lists on the Site are representative and may not reflect exact current availability. For quotes and trade orders, please confirm variety, color, and quantity availability with your DCF sales contact before finalizing an order.
• Where a requested variety or color is limited or out of season, DCF will offer the closest available substitute or an adjusted delivery timeline, and will communicate this to the customer before shipment whenever possible.
• Because flowers are a natural product, minor variation in color, size, or stem count within a shipment is normal and does not indicate a defect.

Prices are in U.S. dollars unless stated otherwise. Some products carry a minimum order quantity, listed on the product page.

Online orders: placing an order through checkout is an offer to buy, which DCF accepts once the order is confirmed.

Quotes and trade orders: prices, availability, and lead times shared by email or by a sales representative are estimates until confirmed in a written quote or order confirmation. Quoted prices are valid for the period stated in the quote or, if none is stated, for 30 days. A quote or trade order is not binding on DCF until DCF issues a written order confirmation.

DCF reserves the right to correct any pricing, availability, or descriptive errors, and to accept, decline, or adjust an order for reasons including product availability, the seasonal limitations described in Section 4, or shipping capacity. If DCF declines or cancels an order that has already been paid, the payment is refunded.

Online orders are paid at checkout, through the payment methods offered there; an order isn't processed until payment goes through.

For quotes and trade orders, payment terms (including deposits, payment methods, currency, and any credit terms extended to a customer) are set out in the applicable quote, order confirmation, or separate distribution or sales agreement between DCF and the customer. Where no specific agreement exists, DCF's standard payment terms as communicated at the time of order apply.

Online orders ship with the carrier and service shown at checkout, in an unbroken cold chain. For export and trade orders, DCF ships by air and coordinates with third-party freight forwarders, airlines, and customs brokers.

Delivery dates provided by DCF are estimates and not guaranteed, since they depend in part on factors outside DCF's control, including carrier and airline schedules, customs clearance, and weather.

For export and trade orders, once product is handed off to the designated carrier or freight forwarder in accordance with the agreed shipping terms (for example, the applicable Incoterm), risk of loss and responsibility for the product transfer to the customer or their designated carrier, except where DCF's own vehicles or staff perform the delivery directly.

DCF grows and packs its flowers to consistent quality standards and, for trade customers, to any standards agreed in writing.

Every stem is cut at the optimal bud stage, hydrated immediately, and shipped cold-chain — and we back that with a 7-day vase-life guarantee. If a shipment arrives in poor condition, contact us within 48 hours with a few photos and we'll make it right with a replacement or a credit.

Because cut flowers are perishable, time-sensitive agricultural products, the following process applies to quality concerns and guarantee claims:

• Inspect shipments promptly upon arrival and document any concerns (for example, with photographs) at that time.
• Submit any quality claim to DCF in writing within 48 hours of delivery, including the order number, photographs, and a description of the issue.
• DCF will review each claim in good faith and, where a claim is substantiated, may offer a credit, replacement, or other resolution appropriate to the situation, at its discretion.
• DCF is not responsible for deterioration caused by improper handling, storage, or care after delivery, by delays caused by the carrier or customs, or by the force majeure events described in Section 13.

Requests to change or cancel an order should be made as early as possible. Because flowers are cut and prepared for shipment on a tight schedule, changes or cancellations may not be possible once an order has entered production or has been booked for shipment, and any costs already incurred by DCF (including harvested product, packing, or freight bookings) may be charged to the customer.

Because our flowers are fresh-cut and perishable, they can't be returned once shipped. Quality concerns are handled through the claims process in Section 8.

All content on the Site — including the DCF name and logo, photographs, text, and design — is owned by DCF or its licensors and is protected by applicable intellectual property laws. Customers may not copy, reproduce, or use DCF's content or trademarks for their own marketing without DCF's prior written consent, except for reasonable use of product images DCF provides specifically for resale purposes.

How DCF collects, uses and protects your information is set out in our Privacy Policy, which forms part of these Terms.

The Site and its content are provided "as is" and "as available." While DCF works to keep product information, photographs, and availability indications accurate and current, DCF does not guarantee that all content is free of error, particularly given the seasonal variation described in Section 4. Except for any express commitments made in these Terms, a written quote, an order confirmation, or a signed agreement, DCF makes no other warranties, express or implied, regarding the Site or its content.

DCF will not be liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, adverse weather or growing conditions, crop disease, pest outbreaks, strikes, transportation or customs disruptions, government action, or other similar events.

To the fullest extent permitted by applicable law, DCF's total liability arising from any order, the Site, or these Terms will not exceed the amount paid by the customer for the specific order giving rise to the claim, and DCF will not be liable for indirect, incidental, or consequential damages (such as lost profits or lost business opportunities).

These Terms are governed by the laws of the Republic of Guatemala, without regard to conflict-of-law principles, and any dispute arising from these Terms or from an order will be subject to the courts of Guatemala, unless a separate signed agreement between DCF and the customer specifies a different governing law or dispute resolution mechanism (such as arbitration), in which case that agreement will control.

DCF may update these Terms from time to time, including to reflect changes in products, seasonal offerings, or business practices. The "last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

Questions about these Terms, a quote, or an order can be directed to:

• Designer Cut Flowers
• Email: [email protected]
• Phone: +502 2372 4960
• Corporate address: 12 Calle 2-25 Zona 10 Edificio AVIA, Torre 2 Of. 1402 Guatemala, Guatemala

Or send us a message from our Contact Us page.